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Contact Information

Enrollment, Claims, and Benefit Question

Dental Questions

Phone: 844-337-8383

Hours: Monday - Friday, 7:30 am - 5 pm CST

Email: etfcustomerservice@deltadentalwi.com

IMPORTANT: Do not include personally identifiable information or protected health information in an unsecure email.

Vision Questions

Phone: 855-544-6035

Hours: Monday - Saturday, 6:30 am - 10 pm CST
Sunday: 10 a.m. - 7 p.m. CST

Online: eyemedvisioncare.com

 

Mailing Address

Delta Dental of Wisconsin
P.O. Box 828
Stevens Point, WI 54481-0828

Alternate Format

The information contained on our website is available in different formats. Please contact us via phone or email if you would like to request information in an alternate format.

Appeals Process

If you have a complaint relating to a determination of benefits, please contact Delta Dental of Wisconsin directly using the ETF-specific customer service line: 844-337-8383, or via email at etfcustomerservice@deltadentalwi.com, and we will assist you in trying to resolve the matter.

If the matter is not resolved, you may choose to submit a formal grievance to Delta Dental of Wisconsin. Formal grievances must be submitted within ninety (90) days of the original denial, and may include additional documents, written comments or other information relevant to the determination.

Please contact Delta Dental of Wisconsin for more information regarding the appeals process, or if you would like to file a formal grievance.

 

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